2 min read

Using Omnichannel Banking to Better Serve Customers

By Njeri Mathu on Jul 14, 2020 11:30:00 AM

When you hear “omnichannel banking,” you may think it’s just another way of saying “digital banking.” As banks already have physical branches and call centers they become “omnichannel” by simply including online banking services.

Yet, as Kristen Ricker and Amee Kubiak of Berkshire Bank shared in a recent webinar, omnichannel banking doesn’t just mean adding digital services. It means deeply listening to your customers, then creating a system that provides the services they need when and where they need them.

Two primary themes emerged in the conversation with Sue Devine, head of customer success at Alloy.

Topics: Community Banking Digital Banking Omnichannel Banking Customer Experience
3 min read

Leveraging Surges in Digital Banking While Mitigating Risk

By Njeri Mathu on Jun 16, 2020 11:45:00 AM

There’s a joke bouncing around the Internet about what the COVID-19 pandemic means for companies’ digitization efforts. It goes like this:

Jokes aside, it’s true that COVID-19 and the resulting quarantine forced many businesses across industries to play catch up in their digitization efforts. Banking is no exception.

Topics: Community Banking Fraud Digital Banking COVID-19
5 min read

Community Banks & Fintechs: Lessons From The Past Decade

By Njeri Mathu on Apr 20, 2020 11:45:00 AM

Alloy was built on the vision of creating a more dynamic and accessible financial industry, by helping financial companies deploy safe and seamless digital customer experiences. Core to achieving our vision is strengthening the infrastructure of America’s community banks, who represent 97% of US banks.

Topics: Fintech Community Banking Community Banks